privacy policy
Hanadateyama Unagi Co., Ltd. (hereinafter referred to as "our company") recognizes that protecting our customers' important personal information (such as name, address, telephone number, email address, etc.) is an important responsibility. Our company complies with the Personal Information Protection Act and related laws and regulations, has established the following personal information protection policy, and has thoroughly informed all of our executives and employees of the policy, striving to properly manage and protect personal information.
1. Acquisition of Personal Information We acquire personal information through lawful and fair means. When we receive personal information directly from customers, we clarify the purpose of use and use it within the scope of their consent.
2. Purpose of use of personal information Personal information entrusted to us by customers will be used for the following purposes.
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Shipping of ordered products, billing, and related communications
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Providing information about new products and services
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Responding to customer inquiries and opinions
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Other purposes for which you have given your consent
3. Safety Management of Personal Information We will take appropriate security measures to maintain the accuracy of personal information and manage it safely. We will maintain a strict management system to prevent the loss, destruction, falsification, leakage, and unauthorized access of personal information.
4. Provision of personal information to third parties Except as required by law, we will not provide personal information to third parties without the consent of the customer.
5. Disclosure, correction, and suspension of use of personal information If a customer requests the disclosure, correction, or suspension of use of their personal information, we will respond promptly in accordance with the law after verifying their identity.
6. Continuous Improvement We will continually review and strive to improve our efforts regarding the protection of personal information.